Return & Refund Policy

🔁 METER HUB — Return & Refund Policy Legal Entity: SN ENTERPRISES | Brand/Website: METER HUB Address: Hariajam, Nirsa, Dhanbad, Jharkhand, India Email: [email protected] | WhatsApp: 8539909294 / 7004945252 Last Updated: [Date] --- 1. Overview At METER HUB (a brand of SN ENTERPRISES), we want you to be fully satisfied with your purchase. This Return & Refund Policy explains when and how you can return a product, receive a replacement, or get a refund. By placing an order on our website, you agree to this policy. --- 2. Return Eligibility You may request a return within 7 days of delivery if: · The product received is damaged, defective or dead on arrival · You received a wrong product (different from what you ordered) · The product is physically damaged in transit · The product is unused and in its original packaging with all accessories, manuals and warranty card intact To be eligible, the product must be: · Unused and not installed · In its original packaging with seals intact · Accompanied by the original invoice --- 3. Non-Returnable Items We cannot accept returns for: · Meters that have been installed, wired or used · Products with tampered seals, broken locks or missing serial numbers · Products damaged due to improper handling, voltage fluctuation, lightning or water damage after delivery · Customised or special-order meters · Products returned after 7 days of delivery · Items purchased during clearance/final sale (marked as non-returnable on the product page) ⚠️ Safety Note: For electrical safety and legal metrology reasons, installed meters cannot be resold and therefore cannot be returned. --- 4. How to Request a Return Step 1: Contact us within 7 days of delivery at: 📧 [email protected] or 📞 WhatsApp: 8539909294 / 7004945252 Step 2: Share the following: · Order number · Product name and serial number · Clear photos/videos showing the issue · Reason for return Step 3: Our team will review your request within 24–48 hours and confirm approval via email/WhatsApp. Step 4: Once approved, we will arrange a pickup (where available) or guide you on how to ship the product back. Please do not return any product without our written approval. --- 5. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed as follows: Payment Method Refund Method Timeline UPI / Card / Net Banking Original payment method 5–7 working days Cash on Delivery (COD) Bank transfer (NEFT/UPI) 5–7 working days Wallet Original wallet 3–5 working days Note: Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged product). --- 6. Replacement Policy If you receive a damaged, defective or wrong product, you may choose a replacement instead of a refund. · Replacement is subject to stock availability · If the same product is unavailable, we will offer a full refund or an alternative product of equal value · Replacement is dispatched within 2–4 working days after the returned product is received and inspected --- 7. Damaged in Transit If your order arrives visibly damaged: · Refuse delivery if the packaging is clearly damaged, OR · Accept it and report within 48 hours with photos/videos of the packaging and product · We will arrange a free replacement or full refund Delayed reporting (after 48 hours) may limit our ability to process a claim. --- 8. Warranty Claims (After 7 Days) Returns are only accepted within 7 days. After that, manufacturer warranty applies: · Warranty period: 1–2 years (as per manufacturer) · Contact us with your invoice copy and issue details · We will coordinate with the manufacturer for repair or replacement · Warranty does not cover physical damage, water damage, voltage surge or improper installation --- 9. Cancellation Policy · Orders can be cancelled free of cost before dispatch · Once dispatched, cancellation is not possible — please use the return process after delivery · To cancel, contact us immediately via WhatsApp or email with your order number · Prepaid orders cancelled before dispatch are refunded within 5–7 working days --- 10. Shipping Charges for Returns · If the return is due to our error (wrong/damaged/defective product), we bear the return shipping cost · If the return is for any other approved reason, the customer bears the return shipping cost · Original shipping charges are non-refundable unless the return is due to our error --- 11. Contact Us For any return, refund or warranty-related queries: SN ENTERPRISES (METER HUB) 📍 Address: Hariajam, Nirsa, Dhanbad, Jharkhand, India 📧 Email: [email protected] 📞 WhatsApp: 8539909294 / 7004945252 🕘 Support Hours: [e.g., Mon–Sat, 10 AM – 6 PM]