Shipping Policy

🚚 METER HUB — Shipping Policy Legal Entity: SN ENTERPRISES | Brand/Website: METER HUB Address: Hariajam, Nirsa, Dhanbad, Jharkhand, India Email: [email protected] | WhatsApp: 8539909294 / 7004945252 Last Updated: --- 1. Overview This Shipping Policy explains how METER HUB (a brand of SN ENTERPRISES) processes, dispatches and delivers orders across India. We ship energy meters, electric meters, sub meters, prepaid meters and smart meters. By placing an order on our website, you agree to this policy. --- 2. Shipping Coverage · We currently ship across India to all serviceable pincodes. · Delivery availability can be checked by entering your pincode at checkout. · For remote or non-serviceable areas, our team will contact you with an alternative (e.g., delivery to the nearest courier hub or cancellation with full refund). --- 3. Order Processing Time Stage Timeline Order confirmation Within 24 hours Dispatch 1–2 working days after order confirmation Delivery 2–7 working days after dispatch (depending on location) Orders placed on Sundays or public holidays are processed on the next working day. --- 4. Estimated Delivery Time Location Estimated Delivery Metro cities 2–4 working days Tier 2 & Tier 3 cities 4–6 working days Remote / rural areas 5–7 working days (may vary) Delivery timelines are estimates provided by our courier partners and may be affected by weather, festivals, strikes or other unforeseen circumstances. --- 5. Shipping Charges · Free shipping on orders above ₹___. · A nominal shipping fee of ₹___ applies to orders below that amount. · Exact shipping charges are displayed at checkout before payment. --- 6. Cash on Delivery (COD) · COD is available for selected pincodes. · A COD handling fee of ₹___ may apply (if any). · Please keep the exact amount ready at the time of delivery. · COD orders may require phone verification before dispatch. --- 7. Order Tracking · Once your order is dispatched, a tracking link will be sent via SMS/Email. · You can also track your order on our website's "Track Order" page using your order number. · Tracking updates may take up to 24 hours to appear after dispatch. --- 8. Delivery Partners We ship through trusted courier partners such as [Delhivery / Blue Dart / DTDC / India Post / Ekart — list the ones you use]. The courier partner is selected based on your pincode and serviceability. --- 9. Delivery Attempts · Our courier partners typically make 2–3 delivery attempts. · If you are unavailable, the courier may contact you on your registered mobile number. · If all attempts fail, the order may be returned to us. In such cases, re-shipping charges may apply. --- 10. Receiving Your Order Please follow these steps at delivery: 1. Check the packaging before accepting — if visibly damaged, refuse delivery and inform us immediately. 2. Verify the product matches your order (model, quantity). 3. Report any damage or missing items within 48 hours with photos/videos to [email protected] or WhatsApp 8539909294 / 7004945252. Delayed reporting may limit our ability to process a claim. --- 11. Delays & Unforeseen Circumstances While we strive to deliver on time, delays may occur due to: · Weather conditions (rain, floods, etc.) · Festival season or high order volumes · Courier strikes or transport disruptions · Government restrictions or lockdowns · Incorrect or incomplete address provided by the customer We will keep you informed of any significant delays and appreciate your patience. --- 12. Incorrect Address / Undelivered Orders · Please ensure your address and mobile number are accurate at checkout. · If an order is undelivered due to an incorrect address or repeated failed attempts, it will be returned to us. Refund will be processed after deducting shipping charges (both ways, where applicable). · Address changes are only possible before dispatch — contact us immediately. --- 13. International Shipping · We currently do not ship internationally. · For special international requirements, please contact us at [email protected] — we will try to assist where possible. --- 14. Contact Us For any shipping-related queries: SN ENTERPRISES (METER HUB) 📍 Address: Hariajam, Nirsa, Dhanbad, Jharkhand, India 📧 Email: [email protected] 📞 WhatsApp: 8539909294 / 7004945252 🕘 Support Hours: [e.g., Mon–Sat, 10 AM – 6 PM]